Correos Electrónicos:

Para información del producto, por favor envíe por correo electrónico a: info@kingmusic.biz

Para información sobre nuestro programa de afiliado o sobre la publicidad en nuestro sitio de Web, o si usted tiene un producto que quiere colocar en  nuestro sitio  de Web, envía por correo electrónico por favor a: a_r@kingmusic.biz

Si usted tiene sugerencias de cómo podemos mejorar el almacén, envíe por correo electrónico por favor a: info@kingmusic.biz

Para cualquier otra información o investigación, por favor envíe por correo electrónico a: info@kingmusic.biz

 Nuestra dirección del correo regular:

 Paquetes No Entregados

De vez en cuando se nos devuelven paquetes no entregados. Cuando el portador nos devuelve un paquete no entregado, nuestro departamento de devolución le notificará que su paquete se ha devuelto y se retiene hasta que usted provea a  nosotros la información de dirección actualizada del envío.

No podemos re-enviar las órdenes que  nos devuelven como no entregadas. Si usted todavía quisiera comprar los artículos que no fueron entregados, usted debe verificar y rectificar su dirección contestando al correo electrónico de nuestro departamento de la devolución  o enviándonos un nuevo correo electrónico.

Si usted sospecha que su orden no se puede entregar según lo tratado y usted no ha recibido la confirmación de su devolución o el reembolso después de 3 semanas a partir de la fecha de expedición estimada, por favor póngase  en contacto con nosotros.

¿Por qué su paquete no fue entregado?

Un paquete será declarado no entregado cuando ocurre uno de los siguientes:

• Dirección incorrecta: Si la dirección es incorrecta o anticuada, el paquete nos es devuelto típicamente por el portador o el recipiente un intencionado. Compruebe por favor su dirección cuidadosamente al poner una nueva orden. Si una dirección es incorrecta en su cuenta, todas las órdenes enviadas contendrán esa dirección incorrecta.
• Formato de dirección: La información del envío se debe incorporar en los espacios apropiados. Para asegurarse de que los paquetes estén encaminados a través de los portadores apropiados, por favor incorpore el número de caja como " PO BOX" seguido por el número.
• Otros problemas de dirección: Si la orden se está enviando a una penitenciaría, puede haber restricciones de la entrega. Estas restricciones son determinadas por la penitenciaría y pueden variar. 
• Tentativas falladas de la entrega: Los conductores pueden utilizar su discreción al decidir a entregar un paquete o a hacerlo volver al remitente. Si una residencia aparece abandonada o aparece insegura, el conductor puede decidir contra dejar el paquete en la residencia. En este caso, nuestro departamento de devolución entrará en contacto con usted y tomará las medidas apropiadas.
• Rechazado por Recipiente: Si un recipiente de regalo no está contando con un regalo, pueden rechazar el paquete si creen que les fue enviado en error. Si usted todavía quiere enviar estos artículos, usted puede querer dejar saber al recipiente que una sorpresa está en camino. Si el paquete es rechazado por el recipiente por razones con excepción de nuestro error, el comprador se acreditará por el precio de la orden menos costes de envío.

Para quitar una dirección anticuada o incorrecta de Su Cuenta, apunte y seleccione el "Agregue o Corrija una Dirección de Envío" espacio en Su Cuenta. Usted puede agregar, corregir, o quitar una dirección del envío en esta área de Su Cuenta. Usted también puede seleccionar a que dirección usted quisiera que sea su dirección primaria del envío.

En casos extraños, también es posible que la etiqueta de dirección llegara a ser ilegible durante el envío y proceso de la dirección.

Returns Policy:

Any defective, incorrect or damaged item may be returned, if postmarked within 30 days of receipt, via the U.S. Postal Service (preferably by Media Mail if qualified). Please notify us of return, and we will reimburse your postage costs for the return.

Any item you are not satisfied with (not as expected, wrong size, etc.) if postmarked within 30 days of receipt and received in original, sellable condition will be issued an exchange or refund of merchandise cost only. We cannot reimburse postage costs for returns which fall into this category.

Computer software, videos, CDs, cassettes, DVDs or other media may only be returned for refunds if UNOPENED. If opened, they may be returned only for replacement with the same item.

Accompaniment tracks and home school products may not be returned.

Any return that does not comply with the above policy will be subject to a significant restocking fee, at our discretion.

Returns may be sent to us via the U.S. Postal Service, using Media Mail if qualified.

Returns received after 30 days of the original order shipment will not qualify for a refund unless it is due to our error.

Process for Return:

We are happy to accept your return and will refund your credit card for the amount of the items purchased if you:

• Return the following items UNOPENED: CDs, DVDs, cassettes, and software. We will also gladly take back new Bibles, books, and prints in their original condition.
• You must include with the return an explanation why you are returning the item.
• Please remove all personal data from any returned products. King Music is not responsible for any personal data left on or in these items.
• Include a copy of your packing slip and/or order number and reason for return.
• Return your items within 30 days of delivery date.
• For your own protection, make sure that when returning products, they are returned in a manner for which you will have proof of your return i.e., insured, UPS (traceable).
• Allow 1-3 weeks for returns to be received & processed. If you are expecting a return shipment allow 2-4 weeks for new package to arrive.

NOTE: Original and return shipping costs will not be refunded. We are unable to return any items back to you that have been returned to us, which do not meet the above return guidelines.


To Cancel An Order:

Due to the fact that most online customers are expecting their items in a timely manner, the warehouse retrieval and fulfillment process moves quickly. An order cannot be cancelled once you have submitted it electronically. Please submit your order only after you have verified that your order is complete and for the products desired.

Customer Service:

Want to talk with a real person? We'll be happy to track your order or answer any other questions you may have.

Office hours: 9:30 a.m. to 5:30 p.m. EST, Monday through Friday
Phone:  1-732-442-1532

Email Addresses:
For product info, please email info@kingmusic.biz

For info about our Affiliate Program or about advertising on our site, or if you have a product you'd like us to carry in our site, please email: A_R@kingmusic.biz

If you have suggestions for how we can improve the store, please email info@kingmusic.biz

For all other inquiries, please contact info@kingmusic.biz

Our mailing address:

Undeliverable packages:

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, our returns department will notify you that your package has been returned and is holding until you provide us with updated shipping address information.

We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you must have your address verified by replying to the e-mail from our returns department or sending us a new e-mail.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 3 weeks from the estimated delivery date, please contact us.

Why might your package undeliverable?

A package will be declared unavailable when one of the following occurs:

• Incorrect Address: If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please check your address carefully when placing a new order. If an address is incorrect in Your Account, all orders shipped will contain that incorrect address.
• Address Format: Shipping information must be entered in the appropriate fields. To ensure that packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number.
• Other Address Problems: If the order is being shipped to a penitentiary, there may be delivery restrictions. These restrictions are determined by the penitentiary and may vary.
• Failed Delivery Attempts: Drivers may use their discretion when deciding to deliver a package or have it returned to sender. If a residence appears abandoned or appears unsafe, the driver may decide against leaving the package at the residence. In this case you are contacted by our returns department and the appropriate actions are taken.
• Refused By Recipient: If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way. If the package is refused by the recipient for reasons other than our error, the buyer will be credited for the price of the order minus shipping costs.

To remove an outdated or incorrect address from Your Account, click the "Add or Edit a Shipping Address" link in Your Account. You may add, edit, or remove a shipping address in this area of Your Account. You may also select which address you would like to be your primary shipping address.

In rare cases, it is also possible that the address label became illegible during the shipping and handling process.